Microsoft Powerpoint Crashing Mac

Posted on by admin
-->
  1. Microsoft Word Crashing Windows 10
  2. Microsoft Powerpoint Keeps Crashing Mac
  3. Powerpoint Crash Mac

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Office 2016 OS X El Capitan 10.11.3 Everytime I open a older file of a significant size (around 20mb), powerpoint crashes. I have cleared all issues in Fontbook. I have completed all upgrades to the latest versions. I'm wondering if it is to do with smartart elements, which are in both files I. Hi Andrew, Please confirm if the PowerPoint crashes. When you try to start PowerPoint for Mac, you may receive the following error message: Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience. To get the latest update, open PowerPoint for Mac, go to the Help Check for Updates menu, and follow the instructions in the AutoUpdate app. For the most recent information about this issue, go to PowerPoint 2016 for Mac intermittently crashes when editing Japanese characters. Change printer defaults. Open the Control Panel, and then open Hardware and Sound. In the list of printers, right click on either the Microsoft XPS Document Writer or Send to OneNote. Select Set as default printer from the menu.

When you start Microsoft PowerPoint for Mac, or when you try to open a new presentation, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Resolution

To resolve this problem, follow these steps.

Microsoft PowerPoint 2008 or later

May 25, 2018  PowerPoint crashes and slow performance WORKAROUND PowerPoint crashes when you use media in your files. Issues affecting PowerPoint features and add-ins FIXED 'Access Denied' when launching an Office add-in FIXED Excel, Word, or PowerPoint may crash with older versions of GigaTrust software. Resolution Step 1: Quit all applications and close all windows. On the Apple menu, click Force Quit. Step 2: Remove PowerPoint Preferences. Quit all Microsoft Office for Mac applications. Step 3: Perform a clean startup. If the problem continues to occur, go to the next step. Step 4: Create a new. It appears power point does not like that the MAC switches between graphic cards (one in the Intel chipset on the motherboard -where the normal use sits; and the more powerful dedicated graphics card that is invoked when power point goes to slideshow mode), so it freeze and then crash.

Step 1: Remove Powerpoint Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Drag com.microsoft.powerpoint.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 7.

  6. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  7. Quit all Microsoft Office for Mac programs.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open Preferences.

  11. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 13.

  12. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  13. Quit all Microsoft Office for Mac programs.

  14. On the Go menu, click Home.

  15. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key whil you click the Go menu.

  16. Open Preferences.

  17. Open Microsoft, and then Office 2008 (or Office 2011).

  18. Drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to 'Step 2: Try PowerPoint in Safe Mode Boot.'

  19. Open PowerPoint, and check whether the problem still occurs. Microsoft project for mac crack. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to 'Step 2: Try PowerPoint in Safe Mode Boot.' If the problem is resolved, drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the Trash.

Step 2: Try Powerpoint in Safe Mode Boot

Restart your computer in the Safe Mode. For more information about how to restart your computer in the Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

Once in safe mode, test Powerpoint. If the issue continues to occur, proceed to next step.

Step 3: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If the issue continues to occur in Safe mode, proceed to Step 3.

Microsoft Word Crashing Windows 10

Step 4: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft PowerPoint 2004

Microsoft

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library, and then open Preferences.

  4. Drag com.microsoft.powerpoint.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 6.

  5. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  6. Quit all Microsoft Office for Mac programs.

  7. On the Go menu, click Home.

  8. Open Library, and then open Preferences.

  9. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 11.

  10. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  11. Quit all Microsoft Office for Mac programs.

  12. On the Go menu, click Home.

  13. Open Library, and then open Preferences.

  14. Open Microsoft, and then drag PowerPoint Toolbars (11) to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. The problem is not related to the preference files.

  15. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and then restore the file to its original location. The problem is not related to the preference files. If the problem is resolved, drag PowerPoint Toolbars (11) to the Trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

-->

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all.

Resolution

To resolve this issue, follow steps in this article.

Step 1: Check Hard Disc name

Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it as along as the name starts with a text character(s). There should be no special characters like, periods, commas, semi-colons, quotes, etc.

  1. Quit all applications.
  2. On the Go menu, click Computer. Your hard drive should be listed. The common name of the hard drive is 'Macintosh HD'. E.g. 'Mac HD 1' <without quotes is appropriate> '1 Mac HD' <this is not an appropriate name as the number 1 appears at the start of the name>.

To rename your hard disk:

  1. Click to select the hard disk.
  2. On the File menu, click Get Info.
  3. In the Name & Extension type or edit the name. For example, type Macintosh HD.
  4. When done, click the red circle button on top.

Step 2: Move AutoRecovery files

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open PowerPoint, and then click About PowerPoint from the PowerPoint menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many PowerPoint items in this folder userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2011 AutoRecovery these files will load into memory when Powerpoint launches and can cause memory issues as well as file save issues.

Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem.

To empty the AutoRecovery folder, follow these steps if you have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. One the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

Microsoft Powerpoint Keeps Crashing Mac

  1. Quit all applications.

  2. On the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

    However when I try to install, I get a message that it can't install because my software requires MAC OS X 10.5.8 or later.How is this possible when my current software is MAC OS X 10.8.5.Any help is very much appreciated. Microsoft office para mac 2011 service pack 3 The Microsoft Auto Updater has worked perfectly until now.I just received a Microsoft Auto Update for Microsoft Service Pack 3 version 14.3.8 and it states that this is a critical update. Hope this is the right place for help.I have an Apple Mac laptop and the current software is MAC OS X 10.8.5.I have Microsoft Office 2011 and I use the Microsoft Auto Updater.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

Powerpoint Crash Mac

Step 3: Remove PowerPoint Preferences

Note

If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes made to toolbars, custom dictionaries and keyboard shortcuts that have been created.

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.powerpoint.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

  8. Quit all Microsoft for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.powerpoint.prefs.plist.

  14. If you locate the file, move it to the destop. If you do not locate the file, the program is using the default preferences.

  15. If you locate the file and move it to the destop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

  16. Quit all Microsoft Office for Mac programs.

  17. On the Go menu, click Home.

  18. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  19. Open the Preferences folder.

  20. Open the Microsoft folder.

  21. Open the Office 2008 or Office 2011 folder.

  22. Look for a file named PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars.

  23. If you locate the file, move it the desktop. If you do not locate the file, the program is using the default preferences.

  24. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the PowerPoint Toolbars (12) file to the trash.

If the issue continues to occur, proceed to the next step.

Step 4: Create a New User Account

Sometimes, a user's specific information may be corrupted. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application.

If the issue occurs even in new user account, proceed to the next step.

Step 5: Test saving the file in Safe Mode

For information on how to enter Safe Boot in Mac OS, seePerform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac.

If you are able to save in Safe Mode, then the problem most likely related to programs that are running in the background.